Return and Exchange Policy

At Knot Over It, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ve made the return and exchange process hassle-free. Please review our policy below.

Eligibility for Returns and Exchanges

• Items must be returned or exchanged within [3] days of receiving your order.
• Package opening/unboxing recorded video as proof to be submitted, for the defected or damaged products.
• Returns are only available for products with manufacturing defects or products damaged in transit.
• Exchanges are only available for size changes or for products with manufacturing defects or products damaged in transit.
• Products must be in their original condition, unwashed, and with all tags intact.
• Items marked for “Weekend Sale” are not eligible for returns or exchanges.
• Only one exchange per product is allowed.
• Exchanges are available on select pincodes only.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or customized products.
• Products mentioned as non-returnable.
• Items purchased during clearance sales or weekend sales.

Return Process

1. Initiate the Return: Use the chat with us feature on the homepage to make a return request.
2. Approval: Our Team will inspect the video and approve the return request.
3. Shipping: Once your return request is approved by our team, our delivery partner will pick up the product from the same address.

Exchange Process

1. Request an Exchange: Use the chat with us feature on the homepage to make an exchange request.
2. Approval: Our Team will inspect the video for exchange with reason being defected product and approve the exchange request.
3. Shipping : Once your exchange request is approved by our team, our delivery partner will pick up the product from the same address & the new desired product will be shipped once we receive the product picked up from you.

Refunds

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be credited back to your original payment method within [5-14 business days].

Damaged or Defective Items

If you receive a damaged or defective product, you can excahnge the product with submittting a package opening/unboxing video as proof. We will arrange for a replacement.

Contact Us

If you have any questions about our return and exchange policy, please contact us at:
Email: support@knotoverit.com
Phone: [9930512199]